Refund Policy
This Refund Policy applies to purchases of LimeNote subscriptions and credit packs made at limenote.org. It forms part of our Terms of Service.
1. Who processes refunds
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle issues receipts, handles refund requests and returns money to your original payment method. Paddle's Checkout Buyer Terms also apply to your purchase.
To request a refund, email [email protected] with the email address of your LimeNote account and your Paddle order or invoice number, or use the link in the receipt email you received from Paddle. We review the request and, if it qualifies under this policy, ask Paddle to process it.
2. Subscriptions
- First payment. If you request a refund within 14 days of your first subscription payment and you have used no more than 1 credit (about one hour of audio) during that period, we refund the payment in full.
- Renewal payments are not refundable, except where a refund is required by law or in the situations listed in section 4. To avoid an unwanted renewal, cancel before your next billing date.
- Cancelling. You can cancel at any time from Settings. Your plan stays active until the end of the current billing period and is not renewed after that. We do not provide prorated refunds for the remaining part of the period.
- Plan changes. Downgrades take effect from your next billing period and do not trigger a refund.
3. Credit packs (one-time purchases)
- If you request a refund within 14 days of purchase and none of the credits in the pack have been used, we refund the pack in full.
- Once any credit from a pack has been used, the pack is not refundable.
- Subscription credits are consumed before top-up credits, so a pack bought while you still have subscription credits stays unused until those run out.
4. Exceptions
We refund regardless of the limits above when:
- a service outage or defect on our side prevented you from using the Service for a significant part of a billing period;
- you were charged more than once for the same purchase, or charged after cancelling;
- a refund is required by the consumer protection laws of the country where you live. Nothing in this policy limits your statutory rights, including any right of withdrawal.
We may decline refunds where we detect abuse of this policy, such as repeated purchase-and-refund cycles.
5. Processing time
Approved refunds are issued by Paddle to the original payment method. They usually appear within 5 to 10 business days, depending on your bank or card issuer. Refunded amounts include any tax that was charged.
When a purchase is refunded, the subscription or credits it paid for are cancelled or removed.
6. Contact
Refund requests and questions: [email protected].